At Maidstone Health Club (MHC), we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by MHC.

MHC is bound by the Privacy Act 1988 and the National Privacy Principals set by the Federal Privacy Commissioner. For more information visit www.privacy.gov.au .

Col lection of Personal Information

MHC collects limited personal information such as title, name, contact details (address, phone and fax) and e-mail address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

• join our club;
• contact us for further information;
• participate in surveys and other types of research (including Customer Comment Cards);
• enter a promotion, sweepstake, or contest hosted by MHC;
• register your details on our web site;
• express interest in a particular MHC service (Functions, etc);
• submit a job application or resume;
• report an incident or occurrence;
• Become an employee of MHC.

How We Use Your Information

MHC uses your information to better understand your needs and provide you with better service. Specifically, MHC uses personal information:

• to complete a transaction.
• to deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
• to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.
• for planning, product development or research purposes.
• to contact you in relation to employment opportunities.

Use and Disclosure of Personal Information

We will only send personal information about you to other organisations when;

• we have your consent to share the information;
• we are required or authorised by law to disclose this information.

Such information remains under MHC's control at all times and the employees and other persons who may have access to your information are bound by specific confidentiality and non-disclosure agreements.

Quality of Personal Information

MHC's goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact Club Reception, Human Resources or our Privacy Officer if any of the details you have provided change.

Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to correction of personal information.

Access to Personal Information

Should you wish to access your personal information, please contact our Privacy Officer. An administration fee may be charged for the retrieval of any personal information.

Opt-Out

If, for any reason, you would like to be removed from our mailing lists, please complete and submit an "Opt-Out" card, which is available from Club Reception.

Security

MHC is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to This Statement

MHC may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our web site and by posting them on a notice board in the foyer of the Club.